Notification conditions

Notification Modes Notification modes are the ways in which notifications will reach recipients. (email, text message, telephone, telephone with extension, numeric or alphanumeric pager).

Notifications protocol The notifications protocol is the sequence of notifications that will be sent to recipients configured according to the notification modes and the times since the condition was triggered.

Notifications condition A notifications condition is, as its name suggests, a grouping of conditions that will trigger the notifications protocol. These conditions can be, among others, a sensor reading exceeding a threshold or a delay since the last transmission of a sensor to the platform.

3. TYPES OF CONDITIONS

Condition of Sensors

Threshold exceeded Indicates that the operating conditions of the equipment are exceeded (excursion)

Sensor inactive Indicates that the sensor has no longer communicated with the platform for a certain period of time

Transmitter Condition

Low Battery Indicates the battery-only transmitter requires battery replacement

Loss of Power Indicates that the transmitter and potentially the equipment being monitored are out of power

4. CONFIGURATION STEPS

Configure user profile notification modes

Create one or more notification protocols

Configure a notifications condition

5. NOTIFICATION MODES

Notification modes are the ways in which notifications will reach recipients.

E-mail
Telephone with extension
Mobile phone
Text (SMS)
Digital Page or Alpha Numeric
Web hook

PHONE CALL

Calls are limited to 1 call maximum - per recipient, every 5 minutes .

This avoids overwhelming a recipient with notifications, which could lead to negligence. The call is present in order to warn the recipient in order to encourage them to find out more about open alerts .

Call Message

"Attention. An alert requires your action on the ATEK platform.”

Recommendation

Have at least one other type of notification scheduled simultaneously (at the same time) as the phone call in the notification protocol.

This allows you to have precise information on open alerts.

RECOMMENDED PROTOCOL

Email notification 0 minutes
SMS notification 0 minutes and every 15 minutes thereafter
Telephone notification 30 minutes and every 30 minutes thereafter
Cover a minimum period of 4 hours
Use multiple notification modes and notify several different people
Establish a protocol by hierarchy. Ex. :
1. Technicians
2. Security
3. Department manager
4. Biomedical Engineering/Technical Direction
5. Finance Department

IMPORTANT !

When all protocol notifications are sent,

no further notifications will be sent

Make sure to add several different recipients

each with several different notification modes (text, telephone, etc.)

CONFIGURE NOTIFICATION CONDITIONS

Sensor Threshold exceeded

Circumstances

Indicates that the operating conditions of the equipment are exceeded (excursion)

Consequences

Depending on the situation, there is an immediate danger for the preservation of products or for the safety of personnel.

Causes

Unit failure
Electrical failure
Handling the unit (door opened too often/long)

Resolution Go to the site and investigate the cause of the exceedance.

Inactive Sensor

Circumstances

Indicates that the sensor has no longer communicated with the platform for a certain period of time

Consequences

We can no longer trust the surveillance system.

If the unit falls outside of usual operating thresholds, users will not be notified.

Data monitoring must be done manually by staff.

The data will be saved by the transmitter and will be sent as soon as it is put back into service.

*** ATTENTION ***

If the probe is disconnected from the transmitter, no readings will be recorded

Causes

Poor connection of the probe (module, probe, extension)
Communication problem (WIFI, Internet, Zigbee, cellular)
Battery too low

Resolution Go to the site and check the sensor.

Contact support who can guide you in the investigation.

Transmitter Low battery

Circumstances

The transmitter operates on battery power only.

The transmitter battery becomes too low to monitor the system.

The minimum recommended threshold is 3.6V .

Consequences

If no action is taken, the sensor will soon become inactive and monitoring will no longer be possible.

Causes

Battery below threshold limit

Resolution

Replace the battery
Plug the transmitter into a power outlet to recharge its battery*

*Using 5V-1.5A power supply only

Transmitter Power loss

Circumstances

The transmitter is plugged into an outlet for operation.

The transmitter no longer receives electricity but is supported by the battery.

Consequences

If the fault comes from the power outlet, it is highly possible that the monitored equipment is no longer powered.

Causes

Black cable coming out of unplugged box
The power supply is unplugged
The power outlet is no longer powered

Resolution

Checking the unit on site.

SCHEDULE MANAGEMENT

By default, when configuring notification conditions, the rules applied are active every day at all times.

It is possible to specify times to encompass different periods of the week.

This allows notifications to be targeted to personnel ready to act upon an alert. However, care must be taken to cover all time slots with the notification conditions .

Time slots are commonly separated into day time, night time and/or weekend time (see example on the next page).

Our team is always at your disposal to advise you.

Notification horaire

Suppporting Documentation

Best practices when receiving an ATEK alarm

Best practices ATEK alarm.pdf

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